Refunds and Cancellations

Short and clear, so nobody has to guess.

One to one coaching

• The deposit isn't refundable. I work with five private clients at a time, and holding your place means turning someone else away. It comes off your total.
• On a payment plan, the full amount is owed for the agreed term regardless of how many sessions you use.
• No refunds for changing your mind, or for sessions you don't attend. You're buying the three months, not twelve appointments.
• Rescheduling. 24 hours' notice moves a session. Less than that, or a no-show, and the session is used.
• If I can't deliver. If I cancel and can't reschedule, that session is replaced or refunded. That's on me, not you.

Group programmes

If you change your mind before the programme starts, tell me and I'll refund you in full. Once it's started, there's no refund, because your place was held and the material is yours from day one.

Recorded courses

These are delivered immediately, so once you've been given access there's no refund for a change of mind. If something is genuinely broken, missing, or not as described, tell me and I'll either fix it or refund you.

If something's gone wrong

Email me at consciouslyash@gmail.com and tell me what happened. I'd far rather sort it directly than have you go to your bank. I'll reply within two working days.